Adding User Error

We have a registration page that we are directed to in order to add a new user. I filled it out and received an error but it looked like it added the user. I restarted the web service like the instructions we have said to, service httpd reload, but the user never got an e-mail from the registration and the user cannot login.
Just to note when running this service it doesn't really appear to do anything. All it states is:
Reloading httpd:
And then brings back the command prompt.

The user still cannot login.

We had a sysadmin that used to maintain the access to our wiki but they are no longer with us and unfortunately we do not have anyone who is familiar enough with it to handle it.

Any advice or guidance would be greatly appreciated. This is all on a RedHat server.

-- AdamHebert - 03 Feb 2022

It's hard to tell much without seeing some server logs but from what you describe, here's a few suggestions for trouble shooting:

Check to confirm that emails are going out from the server. There's a "Send Test Email" function under the Mail tab in configure that can help with this.
For the test registration you did, check if the user account was actually created or not. The things to check are:
1. Did the user page get created?
2. Did the user get added to the WikiUsers topic.
3. Is the user listed in the password file (foswiki_root/data/.htpasswd)?
Monitor the foswiki and apache logs while doing a registration to look for possible errors.

Good luck!

-- LynnwoodBrown - 03 Feb 2022

Unfortunately this version is a bit older. I don't see any tabs or anything that says Configure.

A user page did get created, the user got added to WikiUsers.

I went to foswiki_root/data but there's no .htpasswd file there. I made sure to list all the files to show hidden files but there is not .htpasswd file.

I did look in an ssl_error.log and found the following: user soetter not found: /foswiki/UCS/WebHome

That's the user I'm trying to get access to.

I'm willing to share any logs that might help determine the issue and how to fix it.

-- AdamHebert - 03 Feb 2022